Privacy and Confidentiality
The Bayside Community Legal Service is committed to protecting and upholding the right to privacy of its clients, staff, volunteers, Management Committee members and representatives of the agencies we deal with. In particular the Bayside Community Legal Service is committed to protecting and upholding the rights of our clients to privacy in the way we collect, store and use information about them, their needs and the services we provide to them.
What is Personal Information?
- Personal information is information about a person which can be used to identify them.
- Why do we collect Personal Information?
- We collect personal information about you so that we can:
- Establish your requirements and provide legal advisory services to you.
- Refer you to other third parties, with your consent, for the provision of additional legal advisory services to you.
- Contact third parties on your behalf.
- Provide your information as part of our funding agreement to the Community Legal Assistance Service System (CLASS).
- Undertake service monitoring, evaluation and reporting (de-identified information only is used for this purpose).
- Meet the reporting requirements of Legal Aid Queensland.
- Monitor and manage our service to individuals (case files).
What happens if you don’t give us your Personal Information?
If we ask for your personal information and you don’t give it to us, we will not be able to provide you with legal services.
How your information is recorded and stored.
Your information is stored on the Intake Sheets that you fill in and in a National database (CLASS) to enable us to provide you with legal services.
We retain the Intake Sheets in a secure location accessible only to staff and volunteers of the Bayside Community Legal Service unless we disclose your information as disclosed in this Privacy Statement.
Your information contained on CLASS is held on a secured server and accessed by other community legal services, Legal Aid and authorized government personnel for the purposes we have identified above.
We may also record other information you tell us during the provision of the legal services to you and store this information with your Intake Sheet.
At all times we will respect and protect the privacy of your Personal Information.
We will only store, use and disclose your personal information for the purposes for which we collect it.
We will use and disclose your Personal Information for reasons that you would reasonably expect us to do so.
We may disclose your personal information to:
- Parties with which we have funding arrangements for example Legal Aid Queensland.
- The Community Legal Service Information System accessible by the community Legal Service system provider.
- Information technology providers.
- Intermediaries such as your agents, advisors and representatives.
- Government, law enforcement or statutory bodies if required to do so by law.
How can you access your Personal Information?
You can access your Personal Information by asking us for copy by calling us or by requesting this information in writing to the Bayside Community Legal Service. Sometimes we may not be able to provide you with some of your Personal Information. If this happens, we will tell you why.
If you are not satisfied with our response you can refer your complaint to the Privacy Commissioner.
The Office of the Australian Information Commissioner (OAIC) ensures the proper handling of personal information in accordance with the Privacy Act 1988 (Cth) and other legislation under one of its functions. Complaints to the OAIC must be made in writing. You can contact the OAIC:
- By telephoning 1300 363 992
- By writing to: Director of Compliance
- Office of the Australian Information Commissioner
- GPO Box 5218
- Sydney NSW 2001
By visiting the website: www.oaic.gov.au
Charter of Client Rights and Responsibilities
You have a right:
- To be treated in a respectful, non-judgemental and non-discriminatory way
- To received appropriate, thorough and well research advice and/or referrals to other agencies
- To understand our guidelines for providing legal services, which we will discuss and explain on request
- To be treated with honesty, respect, dignity and regard for your privacy and confidentiality
- To bring a support person when you attend this service
- To an interpreter, if needed
- For your information to be treated confidentially and at all times
- To voice a concern or make a complaint
You have a responsibility:
- To treat staff, volunteers and other service users with respect at all times
- To not act in a rude, aggressive or abusive manner towards staff, volunteers or other service users
- To understand you are receiving a free legal advice appointment and that ongoing work/casework is resource intensive and is therefore available only in limited circumstances
- To supply correct information about yourself and your situation so that staff fully understand what is happening and can assess how to best assist you
- To participate actively with staff to resolve issues together
- To act in a way that doesn’t put yourself or any other person at risk, or compromise any other person’s safety
- To arrive at your appointment on time
- To inform the Centre if you cannot make your appointment and reschedule if necessary
For any questions or suggestions regarding your rights and responsibilities please contact us.
If you want to make a complaint you can:
- ask to speak to our Coordinator; or
- email us; or
- write to us.
If you wish to make a complaint, please address the letter to the President.